Who is a payee?
- The receiver of the funds is called payee. Also known as beneficiary.
How to add a payee?
- Click on the “View Payees” option on the Dashboard
- Click on “Add Payee”
- Enter the required information. You cannot add a payee from the same country you are from(as domestic transactions are not available at the moment).
- After filling in the details, click on the “Confirm Details” button and the payee will be added. You’ll get a notification email for the same.
- You can now see the new payee in your Payees’ list.
How to remove a payee?
- Click on the “View Payees” option on the Dashboard. Payees’ list will appear.
- Click on the 3 dots icon in front of the payee name.
- Click on the “Remove Payee” option from the menu that appears
- Confirm the removal by clicking on the “Remove Payee” button on the confirmation dialog box.
- Payee will be removed.You’ll get a notification email for the same.
How to edit payee details?
- Click on the “View Payees” option on the Dashboard. Payees’ list will appear.
- Click on the 3 dots icon in front of the payee name that you want to edit.
- Edit the information and then click “Save Details”
- Details will be updated.You’ll get a notification email for the same.
How to add a payee as a Favourite?
- Click on the “View Payees” option on the Dashboard. Payees’ list will appear.
- Click on the 3 dots icon in front of the payee name that you want to add to your “Favourite Payees” list.
- Click on “Add to Favourite” and the payee will be added to your Favourite list.
Removing a payee from the favourites list
- Click on the “View Payees” option on the Dashboard. Payees’ list will appear.
- Click on the 3 dots icon in front of the payee name that you want to remove.
- Click on the “Remove from Favourite” option from the menu and the payee will be removed from the Favourite Payee list.
Transactions within the same country
- Right now, you cannot make the transactions within the same country. This feature is made for the sole purpose of international transfers only.
How much can I send?
How to check the history of transfers for a particular payee?
- If you want to check the History of transfers with a particular payee, then Click on the “View Payees” option on the Dashboard.
- Payees’ List will appear. Click on the 3 dots icon in front of the payee whose transfer history you want to check.
- Click on the “Transaction History” option from the menu that appears.
- All the Transactions with that user will be displayed.
How to check the app’s transfer history?
- If you want to check the History of transfers, just click on the History button at the bottom of the Dashboard screen.
- A list containing the app’s complete history will appear.
- In the list, you’ll be able to see the Receiver’s Name, amount, date and time and the mode of payment.
- If it’s Green, means the transaction is successful; Red means it’s failed, and Orange means it’s still in progress.
- Click on any of the history items and you’ll be able to track the app or to see more details like unique transaction numbers and much more.
Charges
- Baelio charges a small fee as the platform charge.
- There is a small additional transaction fee depending upon the mode of payment that you use. These are the charges that we need to pay to the payment processing companies.
- All the charges are always transparent and you can see the breakdown of the charges in every transaction while you make it.
What if the transaction fails?
- First things first, Don’t worry! We’ve got you covered.
- If the transaction fails because of any reason, then, if your account is debited, the funds will be credited back to your used payment method in 3 working days and you'll be informed about that via email or text message.
- If it’s not resolved in 3 working days, then you can reach out to us at support@baelio.com.
- We’ll be always happy to assist you.
